• 24 Hour Fitness is managing its network of nearly 300 clubs while monitoring state and local government and public health agency guidelines to ensure the delivery of an optimum fitness experience.
• All club members will continue to have access to any open 24 Hour Fitness club, regardless of membership level, through March 2021
• To see current club status, please visit us at https://www.24hourfitness.com/health_clubs/find-a-gym/.

• 24 Hour Fitness has a strong brand with millions of loyal customers.
• Upon emergence from chapter 11, we expect to operate with an optimized cost structure, leaner balance sheet, and improved real estate footprint that position us favorably to weather the COVID-19 pandemic.
• The COVID-19 environment has proven that fitness is more important now than ever before.
• Further, we are encouraged by the promise of a vaccine that will eventually allow us to re-open our clubs and increase the momentum we have been building.

• You can visit our website, https://www.24hourfitness.com/restructure, for more information. You can also submit questions in the Contact Us portion of our website.
• Media inquiries should be directed to our Media Hotline at (866) 819-7414.
• Property management inquiries should be directed to leaseinquiries@24hourfit.com.
• Questions about claims can emailed to 24hourfitnessinfo@PrimeClerk.com or you can call one of the following numbers:
  • Toll Free (U.S. & Canada): (877) 606-3612
  • Local Toll (International): (949) 635-4482

• This important milestone reinforces the strength and promise of 24 Hour Fitness’ business strategy and long-term future. Most importantly, it ensures that we will continue our mission of helping to transform lives through fitness.
• And all club members will continue to have access to any open 24 Hour Fitness club, regardless of membership level, through March 2021.
• Please know that we will also continue to invest in innovative fitness technologies and wellness options to enhance your fitness experience—both inside and outside the club with 24GO®, 24GO Plus and 24GO TV™ through the 24 Hour Fitness® workout channel on YouTube, among other virtual fitness offerings.

• 24 Hour Fitness is open and welcoming members in many locations. More details are online here.
• Note that as we continue reopen our clubs, we are carefully following state and local government and public health agency guidelines to keep our team members, club members and guests healthy and safe.

All 24 Hour Fitness locations are open and are following state and local public health guidelines.

• All club members will continue to have access to any open 24 Hour Fitness club, regardless of membership level, through March 2021.

• Please visit our website at 24hourfitness.com for more information.
• Call or visit a club to speak to one of our team members who will be happy to assist.

• Please visit the Contact Us portion of our website to submit your request.
• Call or visit a club to speak to one of our team members who will be happy to assist.

• 24 Hour Fitness has successfully emerged from our financial restructuring as a stronger company.

• While nothing is determined at this time, as the COVID-19 pandemic evolves, we will continue to communicate with you openly and honestly.
• We believe our restructuring points us in the right direction for long-term success so that we can focus on delivering a great club experience, reinvesting in our existing clubs and providing innovative fitness and technology solutions to meet member needs. As always, we will continuously look for opportunities to operate more efficiently to ensure our long-term success.

• We can’t predict when our furloughed team members will be brought back to work.
• As we are able to continue reopening our clubs, furloughed team members will be brought back.
• We are encouraged by the promise of a vaccine that will eventually allow us to re-open our clubs and increase the momentum we have been building upon.

• We ask that you speak directly to your line manager to understand more about this announcement.
• You can also visit https://www.24hourfitness.com/restructure.

• The Company is committed to keeping team members informed throughout this process. We will continue to host town hall meetings and provide updates via email. You may also refer to the employee intranet for any updated information.

• We have completed our financial restructuring and there will be no further impact on our vendors.

• Yes, the Company is operating with an optimized cost structure, leaner balance sheet, and improved real estate footprint after eliminating $1.2 billion in funded debt.

• Invoices submitted after the chapter 11 filing will be paid in the ordinary course of business.

• You can review your claim status at htps://restructuring.primeclerk.com/24hourfitness.

• The company’s claims agent has an information line to answer questions about this announcement. The information line can be reached by calling (877) 606-3612 (toll free in the U.S. and Canada) or +1 (949) 635-4482 (international). Or you may email questions to: 24hourfitnessinfo@PrimeClerk.com.
• Court filings and other information related to the bankruptcy cases are available at a website administered by the Company’s claims agent, Prime Clerk, at https://restructuring.primeclerk.com/24hourfitness.

• Information on the Court bankruptcy cases can be found at https://restructuring.primeclerk.com/24hourfitness.

• Media seeking more information should contact our Media Hotline at (866) 819-7414

• To view your claim and the treatment it will receive, you can get a copy of the Plan at https://restructuring.primeclerk.com/24hourfitness. You can also find an FAQ for questions about treatment of your claim under the Plan.

• For time paid while clubs were closed in your area, Prepaid Renewal members will have a prorated credit added to their account. Limited Term members will have their memberships extended for the same period of time paid for while clubs in your area were closed.

• If you have an active membership nothing will change.

• Yes. Prepaid Renewal members will have a prorated credit added to their account. Limited Term members will have their memberships extended for the same period of time paid for while clubs in your area were closed.

• Personal Training agreements were extended for the time clubs in your area were closed. Members also have the option to use their sessions virtually.

• For more information regarding on how and when to file a claim for a payment or purchase made prior to June 15, please visit https://restructuring.primeclerk.com/24hourfitness. For payments or purchases made after June 15, please contact socialsupport@24hourfit.com so we can connect you to someone to assist.

• Information about your claim was sent to the mailing address you provided. To view your claim and the treatment it will receive, you can get a copy of the Plan at https://restructuring.primeclerk.com/24hourfitness.

• Visit https://restructuring.primeclerk.com/24hourfitness for information about the claims process.

• We appreciate your patience with the Chapter 11 process. We expect to begin mailing or emailing gift cards sometime in the coming months.

• Treatment of member claims resulted from a comprehensive review of all claims filed during the Chapter 11 process, and the treatment was approved by the bankruptcy court.

• Visit https://restructuring.primeclerk.com/24hourfitness for information about the claims process.

• To view your claim and the treatment it will receive, you can obtain a copy of the Plan at https://restructuring.primeclerk.com/24hourfitness.

• Information about your claim was sent to the mailing address you provided. To view your claim and the treatment it will receive, you can get a copy of the Plan at https://restructuring.primeclerk.com/24hourfitness.

• The type of recovery you will receive depends on the type of claim you hold. To view your claim and the treatment it will receive, you can obtain a copy of the Plan at https://restructuring.primeclerk.com/24hourfitness.

• We appreciate your patience with the Chapter 11 process. We expect to begin mailing gift cards making distributions sometime in the coming months.

• Visit https://restructuring.primeclerk.com/24hourfitness for information about the claims process.

• Information about your claim was sent to the mailing address you provided. To view your claim and the treatment it will receive, you can get a copy of the Plan at https://restructuring.primeclerk.com/24hourfitness.

• We appreciate your patience with the Chapter 11 process. We expect to begin making distributions in the coming months.

• The amount of your recovery depends on the type of claim you hold. To view your claim and the treatment it will receive, you can obtain a copy of the Plan at https://restructuring.primeclerk.com/24hourfitness.